NLMK Group opens unified call centre for clients

The call-centre was set up to improve the level of service provided to customers and in order to develop an efficient system of interaction with consumers of the portfolio of products produced by NLMK Group’s Russian companies; as well as consumers of premium Quard and Quend steel plates produced by NLMK’s Belgium-based NLMK Clabecq that are sold on the Russian market.

Call-centre operators receive and process requests from customers interested in purchasing or receiving additional information about NLMK products, connecting customers with sales advisors that provide professional consulting support; as well as formulating applications and concluding contracts for product delivery.

Ilya Gushchin, NLMK Vice President for Sales, said: "The new call-centre is a one stop shop for NLMK customer requests. In order to initiate long-term productive cooperation, all the client needs to do is place a call to the contact centre, regardless of where they are located. We will help our customers make the best choice and become even more competitive in their sector."